Contact Information

Nuvena is owned and operated by NUTRASCALE LLC.

Mailing address:
NUTRASCALE LLC
11602 Lake Underhill Rd, Unit 140
Orlando, FL 32832

Customer support: help@shopnuvena.com

Support hours: Monday–Friday, 9am–5pm ET. We aim to answer every message within one business day — and a human reads every email.

What to include: your order number (it's in your confirmation email) plus a short description of what you need. For damaged-item claims, attach a photo. For refund requests under our 90-Day Guarantee, see the Return & Refund Policy.

Press and partnerships: same address — put "Press" or "Partnership" in the subject line.